Terms & Conditions

Effective Date: [January 10, 2025]

By using our website (www.petsflow.com) and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Terms 

1.1 These terms and conditions govern the use of the PETSFLOW website and the purchase of products from it.

1.2 PETSFLOW reserves the right to modify these terms and conditions at any time without prior notice.

2. User Responsibility

2.1 You must be at least 18 years of age or have the consent of a parent or guardian to use this site.

2.2 You are responsible for maintaining the confidentiality of your account information and password.

2.3 You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others.

3. Product Information and Pricing

3.1 We make every effort to ensure that the products displayed on our website are accurate and available. However, we cannot guarantee the accuracy of the information due to possible human errors.

3.2 All prices are listed in USD unless otherwise stated. Prices are subject to change without notice.

4. Payment and Billing

4.1 We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

4.2 Payment must be made at the time of purchase. If payment is not received or declined, the order may be cancelled.

4.3 You agree to provide accurate and complete billing information when making a purchase.

5. Shipping and Delivery

5.1 We offer international shipping to most countries. Shipping fees are calculated based on the delivery address.Free shipping on one-time purchases of $49 or more.

5.2 Orders are typically processed within 1-2 business days. Delivery times vary depending on the shipping method and location.

5.3 PETSFLOW is not responsible for delays caused by customs or other external factors.

6. Returns and Refunds

We usually do not accept returns of used items (including but not limited to product color difference, product size, product features, etc.).However, if the item is defective or damaged, please contact our customer service team with photos and details. We may make exceptions for defective or damaged products and offer a return, exchange, or refund based on the situation.

7. Limitation of Liability

7.1 PETSFLOW will not be held responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

7.2 Our liability for any defective product is limited to a refund or replacement of the item.

8. Privacy Policy

8.1 By using our website, you agree to our privacy policy, which explains how we collect, use, and protect your personal data.

8.2 We will not share your personal information with third parties unless required by law.

9. Governing Law

9.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.

10. Changes to Terms

10.1 PETSFLOW reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page.

10.2 It is your responsibility to review these terms periodically to stay informed of any updates.

11. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

Email: pethome@petsflow.net