Shipping Policy

Effective Date: [January 10, 2025]

We strive to provide fast and reliable shipping to all our customers. Please review the following shipping policies for your convenience.

1. Shipping Methods & Delivery Times

1.1 Shipping Methods:

We currently offer Air Freight and Ocean Shipping, and shipping costs will vary depending on the method chosen and delivery location.

1.2 Delivery Times:

International Shipping: Delivery within 10-16 business days, depending on the destination country.

1.3 Processing Time:

Orders are processed within 1-2 business days after receiving the payment. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Costs

2.1 Standard shipping costs:
Shipping costs are calculated based on the shipping address and shipping method selected (approximately $4-5 USD). The cost will be shown at checkout before you confirm your purchase.

2.2 Free Shipping:
Enjoy free domestic shipping on all orders over $49 within the U.S.

2.3 International Shipping:
For international orders, shipping fees will be calculated at checkout based on the delivery country. Additional customs fees or taxes may apply depending on local regulations.

3. Tracking Your Order

3.1 Once your order has shipped, you will receive an email with the tracking number and a link to track your package.

3.2 You can also log in to your account on our website to view the status of your order at any time.

4. Shipping Restrictions

4.1We currently ship to all U.S. states. Some remote or restricted areas may have limited shipping options.

4.2 International Shipping:
We offer international shipping to most countries. However, there may be exceptions for certain locations due to logistical or regulatory restrictions.

5. Order Issues & Delays

5.1 Order Delays:
While we strive to ensure timely delivery, shipping delays may occur due to factors such as weather, holidays, or carrier issues. We appreciate your understanding and will notify you of any delays.

5.2 Lost or Damaged Items:
If your order is lost or damaged during transit, please contact our customer service team immediately. We will assist you in filing a claim and sending a replacement if applicable.

6. Address Changes

We are unable to change the shipping address once the order has been processed and shipped. Please ensure that the shipping address is correct before confirming your order.

7. Changes to Shipping Policy

7.1 PETSFLOW reserves the right to modify this shipping policy at any time. Any changes will be posted on this page.

7.2 It is your responsibility to review this policy periodically to stay informed of any updates.

8. Contact US

For any questions or concerns regarding these terms and conditions, please contact us at:

Email: pethome@petsflow.net

◆Acknowledgment

By using our website, you acknowledge that you have read and understood this Shipping Policy and agree to be bound by it.