Frequently Asked Questions.
01. Product Info
What is the quality of your pet products?
Welcome to PETSFLOW, where we’re dedicated to enhancing the bond between pets and their owners through thoughtfully designed essentials.Our mission is simple yet profound:style meets function for your pet.each item is crafted with care to make the experience of being a pet owner easier and more enjoyable.
Beyond the product, how do you connect with pets?
At PETSFLOW, we firmly believe that pets are not just animals; they are family.We are committed to giving back to the communities that inspire us by donating 1% of every purchase to deserving non-profit animal shelters. This donation helps ensure that every stray animal, experiences the happiness and safety of a loving home. In the meantime, the stray cats in our lives are fed regularly and their condition is visible to all through blog updates and records.
What are your advantages over other pet products?
●We are a company founded by pet lovers.
●Constantly collecting feedback and improving products and materials to ensure that the products that reach you are comfortable and durable for your pet , a selection of handmade pet apparel to make your pet unique!
●Our products are sold in all major markets around the world and have been well received by professionals/evaluators/pet lovers!
02. Order & Shipping
How can I place an order on PETSFLOW?
Placing an order on PETSFLOW is easy! Simply browse our website and add your desired items to the shopping cart. When you’re ready, click on the cart icon and proceed to checkout. You’ll be prompted to enter your shipping information and payment details to complete the order.
Can I change my shipping address after placing an order?
If you need to change the shipping address, please contact us immediately at [customer service email]. If your order has not been shipped yet, we’ll be able to update the address. However, if the order is already on its way, we may not be able to make changes.
Do you ship internationally?
Yes, customers can place orders on petsflow.net , At the moment, we currently only ship to the United States. However, we are working on expanding our shipping options and may offer international shipping in the future. Stay tuned for updates!
How much is shipping?
Orders over $49 ship free! All other orders ship for a flat rate of $4.95.
How long does it take to get my order?
We normally ship Monday through Friday, orders placed before 16:00pm on the same day will be shipped on the same day, otherwise it will be sent out the next day. Shipped from China, due to normal transportation and customs clearance process, most customers are expected to receive the product in 9 to 14 days. In case of force majeure and logistics reasons, the company will coordinate and solve the problem as soon as possible, hope you understand, thank you!
03. Pet Care Tips
How do I properly use a pet leash or harness?
To properly use a leash or harness, first ensure it is the correct size for your pet. The harness should fit snugly around your pet’s body, but not too tight. You should be able to fit two fingers between the harness and your pet’s body. When attaching the leash, always ensure that it is securely fastened to the harness. For walks, keep your pet’s safety and comfort in mind, and never leave the leash or harness on when unsupervised.
How do I choose the right size for a pet harness or leash?
Choosing the right size harness or leash is essential for your pet’s comfort and safety. Measure your pet’s chest girth and neck circumference to determine the appropriate size. For harnesses, ensure that the straps are adjustable to accommodate growth or weight changes.If you are not sure of the size, PETSFLOW merchandise provides a size guide, wish you find the best fit.
What materials are your pet leashes and harnesses made from?
Our pet leashes and harnesses are made from high-quality, durable materials such as nylon, polyester, and breathable mesh fabric. These materials are soft yet strong, providing comfort for your pet while ensuring long-lasting wear. We also use stainless steel hardware for added strength and security.
Can I machine wash my pet’s leash or harness?
Many products contain PVC buttons and other hard components, so it is not recommended to machine wash so as not to scratch other clothes; dark and light-colored products are recommended to separate cleaning, dark-colored products will be pre-cleaning floating color is a normal situation, you can add salt soak in cold water for about half an hour, cleaning 2-3 times will be improved.
04. Returns, exchanges and complaints
The shipping date will be indicated when the order is placed. The same shipping time will also be indicated in the order confirmation after the order is placed. Therefore, the shipment date shown on the website at the time of ordering can never be different from the shipment date shown in the order confirmation.
If the delivery time of an order is longer than you have previously seen (except in case of force majeure), it is of course possible to cancel (part of) the order. To do this, you can contact our customer service. The time when the purchase amount is refunded to your bank account shall prevail. If the order has already been shipped, it cannot be canceled.
Can I return an item that I’ve already used?
We usually do not accept returns of used items (including but not limited to product color difference, product size, product features, etc.).However, if the item is defective or damaged, please contact our customer service team with photos and details. We may make exceptions for defective or damaged products and offer a return, exchange, or refund based on the situation.
What should I do if my complaint is not resolved?
If your complaint has not been resolved to your satisfaction, please reach out to our customer service team again with any additional information. We value your feedback and will work diligently to resolve the issue. If necessary, You can contact us at our email pethome@petsflow.net to solve the problem, thank you for your understanding.
