Privacy Policy

Last updated: April 15, 2026

Welcome to PETSFLOW (“we”, “our”, or “us”).
We are committed to protecting your privacy and ensuring transparency in how your information is collected and used.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from https://petsflow.net.

---

1. Information We Collect

Personal Information You Provide

When you interact with our store, we may collect:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment details (securely processed via third-party providers)

---

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser and device type
• Pages viewed and interaction behavior
• Referring website

---

Order Information

When you make a purchase, we collect:

• Order details
• Product selections
• Transaction history

---

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Send order updates and confirmations
• Improve our website and user experience
• Prevent fraud and ensure security
• Send marketing emails (only if you opt in)

---

3. Sharing Your Information

We only share your data when necessary to operate our business:

• Payment processors (e.g., Stripe, PayPal)
• Shipping providers
• Analytics tools (e.g., Google Analytics)

We do not sell your personal information.

---

4. Cookies and Tracking

We use cookies to:

• Improve site functionality
• Analyze user behavior
• Remember your preferences

You can disable cookies through your browser settings.

---

5. Your Privacy Rights

Depending on your location (such as California or the EU), you may have the right to:

• Access your personal data
• Request deletion of your data
• Correct inaccurate information
• Opt out of data processing

To exercise your rights, contact us at:
📧 support@petsflow.net

---

6. Data Retention

We retain your information only as long as necessary to:

• Complete transactions
• Meet legal obligations
• Resolve disputes

---

7. Data Security

We use industry-standard safeguards to protect your data.
However, no online system is completely secure.

---

8. Third-Party Services

Our website may include links to third-party websites or services.
We are not responsible for their privacy practices.

---

9. Children’s Privacy

Our services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from children.

---

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised date.

---

11. Contact Us

If you have any questions, please contact us:

📧 pethome@petsflow.net
🌐 https://petsflow.net